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Welcome to the Madison Line General Provisions and Ordering Information page...

ARTWORK: You can submit your artwork by disk or email. Disks should be TIFF or EPS file in IBM (PC) format, with fonts saved as outlines. Always include a laser hard copy of the artwork. Email: We can accept program files for Illustrator, 10.0 (or less), PhotoShop 7.0 (or less), or images done in TIFF, JPEG or CorelDraw format (version 11 or lower). Artwork is accepted via email at: artwork@madisonid.com

There is no factory charge for camera ready art. If artwork creation is required there is a $60 (V) per hour charge.($30.00 minimum)

CANCELLATIONS: You will be billed for labor and materials used up to the cancellation date plus $30(Z)


CHARGE PURCHASES: You may use Visa, MasterCard or American Express.

CLAIMS: Any damages discrepancies or errors must be reported within 72 hours after the receipt of the merchandise, or the claim will not be honored.

Co-Op Programs: All items are available for co-op pricing. All programs are approved on an individual basis and subject to the approval in writing from Madison Line. Please call the factory to set up the individual program.

Drop Shipments: There is no extra freight charge for drop shipments to one location. For Split shipments add $10 (V) for each additional destination.

F.O.B . All freight is shipped F.O.B., our factory in Springfield , NJ (Zip code 07081)

Increased Order Size: Any order increases will be treated as separate orders unless we can accommodate your order, and the order has not yet been started.

LESS THAN MINIMUM: Merchandise with an imprint (logo) cannot be returned. Any order must have a value of at least $75(Z).

ORDERS: All orders must be in writing. A faxed or emailed order is considered an original order. If you confirm an order via FAX, please state on the order: "CONFIRMATION - DO NOT DUPLICATE."

OVER/UNDER-RUNS: Every attempt is made to ship exact quantities. However, we reserve the right to ship and bill 10% over or under the quantity specified on the order.

PRINTING: Hot stamping or silk-screening is used on all flat vinyl products. The method is indicated in the product description on each page. Lanyards can be silk-screened, embroidered or dye sublimated. Domes and labels for badgeholders are laser printed. Hot stamped colors cannot be PMS matched. PMS matches apply to all other methods of printing.

PRODUCT PROOFS: Contact or E-mail factory for availability.

RANDOM SAMPLES: Over $2(Z) total are billed at end column price plus shipping.

RETURNS: Stock items without imprints are returnable, only with written factory authorization when less than 2 months have passed since the ship date. The product must be packed in original unopened boxes. Imprinted and custom items cannot be returned. A Re-Stock Fee will Apply.

SHIPPING: All items are shipped United Parcel Service-(UPS) or Federal Express-FedEx unless other wise specified.